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From Click to Customer: How to Capitalize on the the Inbound Call Renaissance
There’s nothing like a warm lead—a potential customer who needs a service or product you provide, and seeks you out as a solution. And for small businesses, there are more opportunities to capture...
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Small is BIG: How Customer Service is Boosting Business
As we shared last year, more than 90% of U.S. businesses are small businesses. Despite the challenges, the entry rate of new businesses is growing steadily and, for the first time since 2007, exceeded...
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How Ruby Became Ruby: Our Small to Big Story
With millions of delighted callers and thousands of businesses grown, Ruby Receptionists has a lot to be proud of—but it didn’t happen overnight. When we started in 2003, we had just four...
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15 Customer Touchpoints to Revolutionize Your Small Business
In honor of National Small Business Week, we’re celebrating the fact that small is big—in a lot of different ways. The little touchpoints your customers experience when interacting with your business...
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Top 10 Customer Service Posts for Small Business
Small Business Week is the perfect time to brush up on customer service, and these popular blog posts from The Watercooler archives are a solid place to start. Check out our compilation of reader...
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Integrate Calls & Emails to Create a Harmonious Customer Experience
Have you ever had a moment of panic after placing an order online? Wait, did I choose my shipping address, or Mom’s? Did I go with the black skates, or the metallic blue ones? I remembered to add the...
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Make the Most of Summer with Ruby’s Mobile Apps!
Wherever the summer takes you, Ruby Receptionists® has you covered. With our redesigned iPhone and Android apps, you can stay connected and manage your calls on the go, while our bright, friendly...
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WOW Story: Wild Wyatt Goes West
For the Ruby team, making connections with clients never ceases to be rewarding, and we love following a friendly conversation with a handwritten note or carefully chosen gift. But when our clients...
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Redefining Sick Time: Say Hello to “Swellness”
I’ll be the first to admit I’m annoyingly stubborn when it comes to being sick. I’ll deny I’m ill until I’m running a high fever and can no longer speak in clear sentences. Then, I’ll be dragged to...
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Webinar: 21 Hacks to Increase Your Firm’s Profitability
Did you know a law firm is a relatively simple business to run? Yes, you read that right. Compared to practically every other kind of business, a law firm has relatively fewer moving parts, requires...
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Ruby Turns 13!
Becoming a teenager is a major milestone on the path to growing, one that comes with lots of exciting changes—and for Ruby® Receptionists, it’s not much different! Just like real teenagers, we’re...
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Ruby Now Delighting Callers in Spanish and English
If you’re a small business owner in the United States, you probably understand the value of communicating with your potential and current clients in English. But did you know the U.S. is home to the...
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Paging Dr. Ruby Episode 8: Creating a Culture of Service
Creating a culture of service requires a solid foundation to ensure that every interaction is consistent and WOW worthy. Ruby client Robin recently asked: “I know customer service is important to...
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WOW Story: May the Force Be With Steve!
This year, something incredibly exciting happened: a new Star Wars movie was released! The world celebrated, and so did Ruby employees and clients alike. Steve A., one such Ruby client, teased...
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9 Years in the Top 100 Fastest Growing Companies
We’re absolutely thrilled to have made the Portland Business Journal‘s “Fastest-Growing Private Companies in Oregon” for the ninth year in a row! Rubys were out in full force celebrating this...
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Creating Exceptional Experiences for Spanish-Speaking Callers
If you’re a small business owner hoping to broaden your customer base, appealing to Spanish speakers may be a sound move. The United States is home to 41 million native Spanish speakers and an...
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Webinar: Capturing & Converting Phone Leads
With all the ways we have to communicate today, it may surprise you to learn the phone is still the preferred method for customers to interact with businesses. In fact, companies big and small are...
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8 Telephone Touchpoints for Exceptional Caller Experiences
What is your caller journey like? Does your phone experience create the best impression of your business? Make the most of these 8 telephone touchpoints to delight first-time callers and returning...
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8 More Telephone Touchpoints for Delighted Callers
Even a short phone conversation is full of opportunities to make a great impression. Help set your business apart from the competition by paying attention to these eight telephone touchpoints—and don’t...
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Paging Dr. Ruby Episode 9: Setting Yourself Apart with Personal Connections
Customers have many options when choosing a product or service so why not set yourself apart with personal connections? Ruby client Pete recently asked: “I loved your advice for creating the best...
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