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5 Hacks to Start Your Day Off Right
The way your morning goes can have a real impact on your day—and your productivity. These five simple habits will kick start your day: 1. Put things in their place. What’s the saying? “Clean house,...
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How to Overcome Your To-Do List Anxiety
One of the great ironies of the modern workplace is how much time we spend trying to make our systems work for us rather than against us. So often, the systems meant to help us instead leave us...
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Client Spotlight: New Wings Counseling
Life can throw you all sorts of curve balls and, sometimes, you just need someone to remind you it doesn’t have to be so hard. This is what motivated Jenise Harmon to start her business, New Wings...
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Ruby Founder & CEO to Host February’s EO Talks
Taking the “road less traveled” as an entrepreneur or small business owner doesn’t have to be a lonely venture—particularly when there are others who can offer advice from the lessons they’ve learned...
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WOW Story: Tackling the Midweek Slump
This WOW story begins, as many at Ruby do, with a phone call. It was a typical Wednesday when receptionist Peggy received a call for Ruby client Pam. Before taking the call, Pam asked Peggy how she...
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5 Positive Phrases You Should Steal
Words are powerful. They can create connections or put distance between folks; they can result in appreciation or frustration. At Ruby, we’ve found careful and positive phrasing leads to gratifying...
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Plan Your Year with Insights from Ruby’s Data
Call data is the backbone of an organization like Ruby, where we look to the information to help direct staffing and ensure we’re providing the best experience for callers. In addition to keeping Ruby...
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5 Meeting Tips Guaranteed to WOW
Let’s face it—meetings are not everyone’s cup of tea. We all have our own hang ups and frustrations but the major complaint I’ve heard most often is meetings don’t always feel productive. This could...
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Are You Overlooking a Critical Piece of Customer Service?
I think we can all agree customer service is important. Statistic after statistic has shown consumers are willing to spend more on a service or product if they believe it will result in a better...
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Paging Dr. Ruby Ep. 7: Delivering a Great Experience for Mobile Callers
Did you know that since 2011, U.S. businesses have seen a 130% increase in calls from folks searching on their mobile phones? This is great news for small businesses who are often located nearby—which...
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Ruby Founder & CEO to Speak at Exclusive Montgomery Summit
Ruby’s combination of real, human connections powered by smart technology has gained us national recognition and helped us achieve double-digit growth year after year. And next week, Ruby’s founder and...
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7 Years in the Top 100 Best Companies in Oregon
It’s rare for a company to sustain double-digit growth year after year, while maintaining a close-knit culture. Being named a top 10 “Best Company to Work For in Oregon” for the seventh year in a row...
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Come Say Hello at ABA Techshow March 17-18th
Rubys like nothing more than to make personal connections—especially when it’s face to face! Next week, several members of our team will be in attendance at the American Bar Association’s annual...
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Client Spotlight: Museum Hack
When your company’s mission is to produce customized, unique experiences for your customers, it’s important to deliver personalized service from the outset. For Nick Gray, Founder and CEO of Museum...
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We’re In the Middle of an Inbound Call Renaissance—Are You Ready?
How cool are smartphones? These little computers allow us easy access to a wealth of information and services, and although we may rely on them more than we’d like, there’s no doubt about their...
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Why Click-to-Call is Vital to Your Small Business Growth
What if the very moment a potential customer conjured up a need, you could magically appear to say, “I can do that for you!” No more spending big bucks on glossy ads just to garner a sale or two....
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How Does Call Forwarding Work?
If you’ve had the pleasure of speaking with a receptionist at Ruby, you know the experience is nothing short of magical. But have you ever wondered about the behind-the-scenes magic that makes Ruby...
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Tackling the Classic Dilemma: Hire In-House or Outsource?
The right receptionist can be an invaluable member of your team, building customer relationships and lessening many of the burdens of small business ownership. However, the financial commitment of...
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The Secret to Charming Callers Every Time
Does the thought of answering your own phone make you a little anxious? Are you energized by data, facts, and figures—but not people? Are you looking for relief so you can focus on the work you’re...
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What Mobile Callers Want & How to Deliver
If you’re following our series, you know smartphone users are calling businesses more than ever before, and the number of mobile-to-business calls is expected to keep rising. How can small businesses...
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