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We’d Love to Hear How We’re Doing — With Hively’s Help!
Ruby® Receptionists’ Core Values of Innovation and Fostering Happiness are coming together with help from Hively’s real-time feedback tool! In the coming weeks, you may see a few new faces when you...
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Tips for Gathering Customer Feedback
Jason Lander - Founder & CEO of Hively Guest blogger Jason Lander is the Founder and CEO of Hively. Hively lets your customers give you real-time feedback with 1 click, at their convenience. Ruby®...
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Use Hively to Learn How Customers Really Feel
If you’re anything like Ruby, delivering exceptional customer experiences is table stakes. If we’re not making our clients say, “Wow!” we are missing the mark! But how can we ensure we’re hitting that...
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Making the (Office) World Go Round: The Office Champion
I follow the same routine each morning when I arrive at the Ruby office. I unload my bike bag at my desk, connect my laptop to my external screen, and then head to the break room for my morning tea....
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When Your Laptop Is Your Office: Preparing To Go Mobile
A mobile office gives you a level of autonomy you can’t achieve in a traditional office. While this can be liberating, it can also be inconvenient if you’re not equipped with the equivalent of items...
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The 5 Universal Truths of an Organized Office
Ah, paper. It’s a seemingly ubiquitous and never-ending aspect of business life. We have come a long way from typewritten receipts and library card catalogs, but despite our modern use of computers...
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A Lesson in Growth: Learn To Lead Yourself Before Others
At Ruby Receptionists, we believe in and honor five core values: Foster Happiness, Create Community, Innovate, Practice WOW-ism, and Grow (my personal favorite). As someone who thirsts to learn and...
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Paging Dr. Ruby Ep. 4: Using Tone to Create Connections
Your tone of voice quite literally sets the tone for each call you answer. By speaking in a warm, friendly tone, you encourage callers to be friendly in return. This episode of Paging Dr. Ruby focuses...
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Ruby’s Guide to Vacation Autoresponders
Vacation season is here—time to kick back, relax, and reply to client emails from a new and exotic location. Wait—what? No! Cut the proverbial cord with your work email account during your next...
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Client Spotlight: Drake Law, PLLC
We’ve had the pleasure of answering calls for Drake Law, PLLC, since October 2014. We’re excited to share our interview with owner and attorney, Lindsey Drake, in today’s Client Spotlight! Tell us...
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Spreading the Ruby Love Wherever We Go
One of the most joyful things about being a Ruby is connecting with our amazing clients on a daily basis. We like to think of ourselves as part of their team, and in many cases, come to know them as...
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The Solopreneurs Guide to Celebrating ‘Hug Your Boss’ Day
Being a solopreneur can sometimes be a lonely business. A prime example? National Hug Your Boss Day. After all, who will give you your hard-earned pat on the back on September 4, 2015? Ruby, of...
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6 Tips For Preserving Your Creative Edge
As children, creativity was not only encouraged—it was embedded in our day. Between recess, art projects, band practice and after-school activities, our creative minds had plenty of opportunities to...
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Client Spotlight: RambeckLaw
You end up wearing many hats when you strike out on your own, handling everything from customer service and billing, to ordering supplies and answering the phone. All those distractions can add up and...
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Paging Dr. Ruby Ep. 5: Handling Frustrated Callers
Everyone has bad days now and then, and that includes your callers. So we weren’t surprised when we received this question from Ruby fan, Michael: “As the owner of a small company, there’s nowhere...
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Understanding Phone Forwarding Options
Forwarding your phone for the first time can be a tricky business. There’s a good chance you’ll find yourself having some confusing conversations with some less-than-helpful service representatives....
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Create a Better Customer Experience By Eliminating Scripts
Have you ever called a company’s support line looking for help, only to hear the same lines you’ve heard a million times before? How did that make you feel? Great customers experiences are driven by...
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5 Statistics Proving Customer Service Should Be Your Focus
Whether you’re a new business starting out, or a company with years of history, here are five statistics about customer service you should consider when creating your company’s strategy for the new...
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Start with the Foundation for a Strong Company Culture
We’re often asked how our company has been able to grow without losing the unique culture that allows us to provide such exceptional service. The answer? Keeping ourselves grounded in our core values...
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A Lesson in Choosing Value Over Price
I’ll be the first to admit I’m a bit of a miser. From hoarding my Monopoly money as a child to receiving my haircuts from beauty students well into adulthood, I’ve always preferred to sacrifice in...
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